Return policy | Zen Beach

Return policy

We do accept returns within 14 days of the original purchase. The customer is responsible for any additional shippings costs and will not be provided a label. 

 

Please note the following exceptions to our return and refund policy:

 

  • Discounted items are final and cannot be returned or exchanged
   
  • Returned items must not have any additional visible signs of wear or use 
 
To initiate a return, please complete the following steps:

 

  1. Reply to your order confirmation email to request which products you would like to return
 
  1. Send the item back and send us your proof of postage